Graywater Plumbing Pty Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, and how we handle it.
We collect personal information you give us directly so we can help you with your plumbing enquiry, including:
We collect this when you contact us by phone, email or our website, or when you submit an enquiry or lead form through our advertising on platforms such as Facebook and Instagram.
We use your information to:
We do not sell your personal information. We only share it where needed to run our business, for example with the software we use to schedule jobs and manage customer records, and where required by law. Any provider we use is expected to protect your information to the same standard we do.
We take reasonable steps to keep your information secure and to protect it from misuse, loss and unauthorised access. We keep it only for as long as we need it for the purposes above or as the law requires.
You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to stop contacting you. Just get in touch using the details below and we will action it.
If you have a concern about how we have handled your information, please contact us first and we will work to resolve it. You can also contact the Office of the Australian Information Commissioner at oaic.gov.au.
Graywater Plumbing Pty Ltd
Northern Rivers NSW
Phone: 0402 180 829
Email: contact@graywaterplumbing.com.au